Terms & Conditions

Terms and Conditions

Last updated: 6 May 2026

Please read these Terms and Conditions carefully before using this website or purchasing any digital product, service, membership, download, template, training, resource or other item from CK and Jones Ltd.

By using www.ckandjones.co.uk, creating an account, making a purchase, downloading a product, accessing a member area, booking a call, or using any of our content, you agree to these Terms and Conditions.

If you do not agree with these Terms, please do not use this website or purchase from us.

1. Who we are

This website is owned and operated by CK and Jones Ltd.

Company name: CK and Jones Ltd
Company number: 06557580
Registered office: 5 Barn Close, Albourne, Hassocks, West Sussex, England, BN6 9DG
Website: www.ckandjones.co.uk
Email: hello@ckandjones.co.uk

In these Terms, “we”, “us”, “our” and “CK and Jones” mean CK and Jones Ltd. “You” and “your” mean the person using our website, buying from us, accessing our content, or using our products or services.

2. What these Terms cover

These Terms apply to:

• Your use of www.ckandjones.co.uk
• Digital products sold by CK and Jones Ltd
• Downloadable resources, templates, guides, workbooks, planners, prompts, training materials, videos, files and toolkits
• Digital products that may be used in your own business
• Digital products that may include resale rights, where stated on the product page
• Memberships, subscriptions, content drops or member areas, where offered
• Any calls, support sessions or bonuses included with a digital product
• Any free resources, lead magnets or downloadable content provided by us

Some services may also be subject to separate written agreements, proposals or service terms. If there is a conflict between these Terms and a separate written agreement signed or agreed by us, the separate written agreement will apply to that specific service.

3. Who can use this website and buy from us

You must be at least 18 years old to purchase from us.

If you are buying on behalf of a business, organisation or other person, you confirm that you have authority to do so.

You must not use this website or purchase from us if doing so would break any law or regulation that applies to you.

4. Website use

You may use this website for lawful personal and business purposes only.

You must not:

• Use the website in a way that is illegal, harmful, fraudulent or abusive
• Attempt to gain unauthorised access to our systems, accounts or data
• Copy, scrape, reproduce or extract website content in bulk
• Upload or transmit viruses, malware or harmful code
• Interfere with the security or normal operation of the website
• Use our website, content or products to mislead, impersonate others, or infringe the rights of any person or business
• Share your account login details with other people unless the product or membership expressly allows this

We may suspend or restrict access to the website, member area, products or accounts if we reasonably believe these Terms have been breached.

5. Our products and services

CK and Jones Ltd provides marketing services, visibility support, AI-ready digital tools, digital products and resources for small businesses, freelancers, solopreneurs, creators and business owners.

Our digital products may include, but are not limited to:

• Templates
• Canva templates
• Digital planners
• Workbooks
• Guides
• Prompt packs
• Business resources
• Marketing resources
• Social media resources
• Training materials
• Video lessons
• Downloadable files
• Toolkits
• Content bundles
• Products for your own business use
• Products with resale rights, where clearly stated

The exact contents, features, format, licence type, access period, compatibility and usage rights of each product will be explained on the relevant product page or checkout page.

You are responsible for reading the product description before purchasing.

6. Product descriptions, compatibility and access

We aim to describe our products as clearly and accurately as possible.

Digital products may require access to third-party tools or platforms, such as Canva, Google, Notion, Wix, email software, social media platforms, payment providers, video platforms or other services. Where relevant, this will usually be explained in the product description.

You are responsible for making sure that you have the correct software, account access, internet connection, device and technical ability needed to use the product.

We are not responsible for third-party platform changes, outages, account restrictions, price changes, removed features or compatibility issues that are outside our control.

Screenshots, mockups, examples, previews and demonstrations are for illustration only. They may not include every file, feature, image, design, brand asset or example shown unless the product description says they are included.

7. Prices and payment

Prices are shown on the website or checkout page.

Unless stated otherwise, prices are shown in pounds sterling.

We may change our prices at any time. Price changes will not affect orders that have already been completed.

You agree to pay the price shown at checkout at the time of purchase.

Payments are processed through the payment provider shown at checkout. We do not control every part of the payment provider’s systems and are not responsible for payment processing issues caused by third-party providers.

If your payment is declined, reversed, disputed, charged back or otherwise not completed, we may suspend or cancel your access to the product, membership or service.

8. When your order is accepted

Your order is placed when you complete the checkout process.

A contract is formed between you and CK and Jones Ltd when we confirm your order, provide access to the product, send the download link, or otherwise make the product available to you.

We reserve the right to refuse or cancel an order where:

• A product has been listed with an obvious pricing or description error
• Payment has not been received
• We suspect fraud, misuse or breach of these Terms
• We are unable to provide the product
• We are required to do so by law

If we cancel an order after payment has been taken and before access has been provided, we will refund the amount paid.

9. Delivery of digital products

Digital products are usually delivered by download link, email, account access, member area access, template link, video access or another digital delivery method.

Delivery may be immediate or may take place within the timeframe stated on the product page.

You are responsible for entering the correct email address at checkout and checking your inbox, spam folder, promotions folder or account area.

If you do not receive access to a product you have purchased, please contact us at hello@ckandjones.co.uk with your name, order details and purchase email address.

10. Digital product cancellation and refunds

Digital products are different from physical products because they can often be accessed, downloaded, copied or used immediately.

Where you buy digital content from us and we provide immediate access, download or delivery during the cancellation period, you may be asked at checkout to confirm that:

• You want immediate access to the digital content; and
• You understand that once digital supply begins, you lose your right to cancel that digital-content purchase.

Once digital supply has begun after you have given that consent and acknowledgement, we do not offer refunds simply because you changed your mind, bought the wrong product, no longer need the product, did not use the product, or purchased by mistake.

If you have not given consent for immediate supply, and digital supply has not yet begun, you may have the right to cancel within 14 days of the contract being made.

To request cancellation where cancellation rights still apply, email hello@ckandjones.co.uk and include:

• Your full name
• Your purchase email address
• The product name
• Your order number, if available
• A clear statement that you wish to cancel

Nothing in these Terms affects your statutory rights.

11. Faulty digital products

We want our digital products to be useful and accessible.

If you believe a digital product is faulty, not as described, or you cannot access it because of an issue on our side, please contact us at hello@ckandjones.co.uk as soon as possible.

Please include:

• Your name
• Your purchase email address
• The product name
• A description of the issue
• Screenshots or screen recordings, if helpful
• Details of the device, browser, platform or software you are using, if relevant

Where a digital product is faulty or not as described, we will take reasonable steps to resolve the issue. This may include providing guidance, correcting a link, issuing an updated file, repairing the issue, replacing the product, or providing a refund where required by law.

We are not responsible for issues caused by your device, internet connection, incorrect email address, third-party platform account, lack of required software, or changes made by third-party services outside our control.

12. Subscriptions, memberships and content drops

If we offer a subscription, membership or recurring digital-product service, the price, billing cycle, renewal terms, cancellation process and included content will be shown on the relevant product page or checkout page.

By purchasing a subscription or membership, you authorise the payment provider to charge your chosen payment method on a recurring basis until you cancel.

You can cancel a subscription by using the cancellation option in your account, where available, or by contacting us at hello@ckandjones.co.uk before your next renewal date.

Cancellation stops future renewals. It does not automatically refund payments already made, unless a refund is required by law or expressly stated on the product page.

If your payment fails, we may suspend or cancel your membership access.

Membership content, weekly drops, bonuses, templates and resources may change over time. We may add, remove, update or replace content as part of improving the membership or product experience.

13. Calls, sessions and bonuses included with a product

Some products may include a call, session, review, support element or bonus.

Where a call is included, you are responsible for booking it within the timeframe stated on the product page or in your confirmation email.

If you need to cancel or reschedule a call, please email hello@ckandjones.co.uk with the subject line:

CALL CANCELLATION - [date and time of your call]

Unless stated otherwise, you must give at least 48 hours’ notice to cancel or reschedule a call.

If you do not attend a booked call, or you cancel or request to reschedule with less than 48 hours’ notice, you may lose that call and we are not required to provide a refund or replacement session.

14. Licences and how you may use our digital products

When you buy or access a digital product from CK and Jones Ltd, you are buying a licence to use that product. You are not buying ownership of the copyright, intellectual property or original source materials unless we expressly say so in writing.

Each product may have its own licence terms. The product page, product description or licence information included with the product will explain what you can and cannot do.

Unless the product page says otherwise, your licence is personal to you or your business and is non-exclusive, non-transferable and non-sublicensable.

15. Products for personal or business use

If a product is sold for personal use, business use, internal use or “use in your own business”, you may use it for your own personal or business purposes.

You must not:

• Resell it
• Share it with others
• Give it away
• Upload it to a shared drive, marketplace or file-sharing platform
• Claim the original product as your own
• Copy it to create a competing product
• Use it to train, build or create a competing product, template pack or resource library
• Pass it on to clients or customers unless the product page expressly allows this

16. Products with resale rights

Some CK and Jones digital products may be sold with resale rights, private label rights, master resale rights, commercial rights or similar permissions.

Where a product includes resale rights, this will be clearly stated on the product page or in the licence information supplied with that product.

If a product is sold with resale rights, you may use it in the way described on that product page. This may include permission to customise, rebrand and resell the finished product to your own customers.

Unless the product page expressly says otherwise, resale rights do not allow you to:

• Resell, share or give away the original CK and Jones source files as a competing product
• Sell the product in a way that lets your customers pass on resale rights, master resale rights or private label rights
• Upload the original product files to file-sharing sites or public drives
• Claim copyright ownership of the original CK and Jones materials
• Use the CK and Jones name, logo, branding or identity as your own
• Sell the original product in a misleading way
• Suggest that CK and Jones endorses your business, product or service
• Use the product in a way that breaks any law, platform rule or third-party licence

If the product page gives you broader or more specific rights, the product page will apply to that product.

You are responsible for checking the licence terms before using or reselling any product.

17. Intellectual property

All website content and CK and Jones materials belong to CK and Jones Ltd or our licensors unless stated otherwise.

This includes, but is not limited to:

• Text
• Templates
• Guides
• Workbooks
• Downloads
• Videos
• Training materials
• Graphics
• Designs
• Branding
• Logos
• Images
• Audio
• Documents
• Product names
• Page layouts
• Digital tools
• Course content
• Member content

You must not copy, reproduce, distribute, adapt, publish, sell, licence, share, upload or commercially exploit our content except as expressly allowed by these Terms or the licence for the product you purchased.

18. Third-party assets, tools and platforms

Some products may use, refer to or require third-party tools, platforms, assets, fonts, templates, software, plugins, apps or services.

You are responsible for complying with any third-party terms that apply to those tools or assets.

We do not control third-party platforms and are not responsible for their availability, pricing, updates, restrictions, account decisions, bugs, outages, terms or changes.

If a product uses a third-party platform such as Canva, you may need your own account with that platform. Some features may require a paid third-party account.

19. AI tools, prompts and generated content

Some CK and Jones products may include AI prompts, AI workflows, automation ideas or AI-related guidance.

AI tools can produce inaccurate, incomplete, biased, outdated or unsuitable outputs. You are responsible for reviewing, editing, fact-checking and approving any AI-generated content before using it.

Our AI-related products are provided for general business, marketing, visibility and productivity purposes only. They are not legal, financial, medical, tax, accounting, employment, immigration or regulated professional advice.

20. Educational and informational content

Our products, website content, resources, training and guidance are provided for educational and informational purposes.

We may share strategies, examples, templates, prompts, marketing ideas, business ideas, visibility guidance and practical resources, but we do not guarantee any particular result.

You are responsible for your own decisions, actions, business strategy, marketing activity, financial choices, client work and results.

21. No income, sales or results guarantee

We do not guarantee that using our website, products, templates, prompts, training, services or materials will lead to any specific outcome.

This includes, but is not limited to, guarantees of:

• Sales
• Income
• Profit
• Followers
• Engagement
• Leads
• Enquiries
• Bookings
• Search rankings
• AI search visibility
• Social media reach
• Business growth
• TikTok LIVE results
• Client results
• Resale income

Your results depend on many factors, including your business, audience, pricing, offer, effort, consistency, skills, platform changes, market conditions and how you use the materials.

22. User content, reviews and submissions

If you send us feedback, suggestions, testimonials, reviews, comments, images, examples, questions, content or other materials, you confirm that you have the right to do so.

You allow us to use, display, edit, publish and share that content for business, marketing, website, product improvement, educational or promotional purposes, unless you tell us otherwise in writing.

We may remove or refuse to publish user content at our discretion.

You must not submit content that is illegal, defamatory, abusive, discriminatory, misleading, confidential, infringing or harmful.

23. Accounts and member areas

Some products may require you to create an account or access a member area.

You are responsible for keeping your login details secure.

You must not share your login details with anyone else unless the product expressly allows team access.

We may suspend or terminate your account if we reasonably believe you have breached these Terms, shared access without permission, misused content, failed to pay, or used the website or products unlawfully.

24. Email communications

By purchasing from us or creating an account, you agree that we may send you service-related emails, such as order confirmations, access links, product updates, account information, receipts, support replies and important notices.

We will only send marketing emails where permitted by law. You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us at hello@ckandjones.co.uk.

25. Privacy

Your privacy matters to us.

Our collection and use of personal information is explained in our Privacy Policy.

By using this website or buying from us, you agree that we may process your personal information in accordance with our Privacy Policy.

26. Website availability and security

We aim to keep the website and digital products available, secure and working properly, but we cannot guarantee that access will always be uninterrupted, error-free or free from bugs.

We may need to suspend access for maintenance, updates, technical issues, security reasons or matters outside our control.

You are responsible for using suitable virus protection, keeping your devices secure, and maintaining appropriate backups of your own files and data.

27. Changes to products and website content

We may update, improve, replace, remove or change website content, product descriptions, features, resources, templates, memberships, pricing and availability at any time.

If you have already purchased a product, we will not materially reduce what you purchased without a valid reason. However, digital products and memberships may evolve over time, especially where they rely on third-party tools, platform updates or ongoing content drops.

28. Links to other websites

Our website may include links to third-party websites, platforms, tools, social media pages, payment providers or resources.

These links are provided for convenience only. We are not responsible for third-party websites, their content, policies, security, availability, accuracy or actions.

29. Copyright concerns

We respect the intellectual property rights of others.

If you believe your copyright, trademark or other intellectual property rights have been infringed by content on our website or in one of our products, please contact us at hello@ckandjones.co.uk.

Please include:

• Your name and contact details
• A description of the work or rights you believe have been infringed
• The location or URL of the content
• Evidence of your ownership or authority
• A clear explanation of the issue

We will review the matter and take appropriate action where necessary.

30. Limitation of liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights you have as a consumer that cannot legally be excluded.

To the maximum extent permitted by law, CK and Jones Ltd will not be liable for:

• Indirect, incidental or consequential loss
• Loss of profit, income, revenue or business opportunity
• Loss of goodwill or reputation
• Loss of data
• Loss caused by third-party platforms, tools or providers
• Loss caused by your failure to follow instructions or product requirements
• Loss caused by platform changes, algorithm changes, account restrictions or third-party service interruptions
• Results that do not meet your expectations

If you are purchasing as a business, our total liability to you for any claim relating to a product or service will be limited to the amount you paid us for that specific product or service, unless the law says otherwise.

31. Your responsibility to us

You agree to be responsible for losses, claims, damages, costs or expenses that arise because you:

• Breach these Terms
• Misuse our website, products or content
• Infringe our intellectual property rights or the rights of another person
• Share, resell or distribute our products without permission
• Use our products unlawfully or misleadingly
• Upload or submit content that breaches these Terms or the rights of someone else

This responsibility applies to the extent permitted by law.

32. Events outside our control

We will not be responsible for delays or failure to perform where this is caused by events outside our reasonable control.

This may include, but is not limited to:

• Internet or hosting failures
• Payment provider issues
• Third-party platform outages
• Cyberattacks
• Power failures
• Illness
• Strikes
• Natural disasters
• Changes in law
• Government action
• War, terrorism or civil unrest
• Any other event outside our reasonable control

33. Changes to these Terms

We may update these Terms from time to time.

The latest version will be posted on this page with the updated date.

Your continued use of the website, products, member areas or services after updated Terms are posted means you accept the updated Terms.

If a change materially affects a product, membership or service you have already purchased, we will take reasonable steps to notify you where appropriate.

34. If part of these Terms cannot be enforced

If any part of these Terms is found to be unlawful, invalid or unenforceable, the rest of the Terms will still apply.

35. Governing law and disputes

These Terms are governed by the laws of England and Wales.

If you are a consumer, this does not remove any mandatory legal rights you have under the law of the country where you live.

If a dispute arises, please contact us first at hello@ckandjones.co.uk so we can try to resolve the matter informally.

36. Contact us

If you have any questions about these Terms, your purchase, product access, refunds, licensing or support, please contact us:

Email: hello@ckandjones.co.uk

CK and Jones Ltd
www.ckandjones.co.uk