Privacy Policy

Privacy Policy

Last updated: 6 May 2026

CK and Jones Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, buy from us, download our digital products, join our email list, contact us, book a call, access our resources, or otherwise interact with CK and Jones Ltd.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who we are

This website is owned and operated by CK and Jones Ltd.

Company name: CK and Jones Ltd
Company number: 06557580
Registered office: 5 Barn Close, Albourne, Hassocks, West Sussex, England, BN6 9DG
Website: www.ckandjones.co.uk
Email: hello@ckandjones.co.uk

For the purposes of UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, CK and Jones Ltd is the data controller of the personal information we collect and use.

In this Privacy Policy, “we”, “us”, “our” and “CK and Jones” mean CK and Jones Ltd. “You” and “your” mean the person using our website, buying from us, contacting us, subscribing to us, or using our products or services.

2. What type of information do we collect?

We may collect personal information and non-personal information from visitors, customers, subscribers and users of our website.

The information we collect may include:

Personal and contact information

• Name
• Email address
• Phone number, where provided
• Billing address
• Business name, where provided
• Social media handle, where provided
• Any information you choose to send us through a contact form, email, booking form or message

Purchase and transaction information

• Products or services purchased
• Order history
• Payment status
• Checkout details
• Discount codes used
• Refund or cancellation information
• Invoice and receipt details
• Customer support history

Payment information

Payments are processed through third-party payment providers. We may receive payment confirmation, billing details, transaction IDs and payment status information, but we do not usually receive or store your full card details.

Account and access information

Where our website, shop, member area or digital-product delivery system requires an account or login, we may collect:

• Account ID
• Login or member-area access records
• Product access records
• Download or delivery records
• Subscription or membership status, where applicable
• Preferences connected to your account

Communication information

• Emails you send to us
• Messages sent through website forms
• Social media messages or interactions
• Customer support enquiries
• Feedback, reviews or testimonials
• Booking details or call notes, where relevant

Marketing information

• Newsletter sign-up details
• Free-resource downloads
• Email marketing preferences
• Email opens and clicks, where our email platform provides this information
• Survey responses
• Campaign interactions

Technical and website information

When you visit our website, we may automatically collect technical information such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Time zone setting
• Pages visited
• Time spent on pages
• Links clicked
• Referral source
• Approximate location
• Website usage data
• Cookie preferences

User-generated content

If you choose to send us content, we may collect:

• Comments
• Reviews
• Testimonials
• Survey answers
• Questions
• Images or screenshots
• Examples of your work or business, where you choose to share them

3. How do we collect information?

We collect information directly from you when you:

• Visit www.ckandjones.co.uk
• Complete a contact form
• Buy a product or service
• Download a free resource
• Join our email list
• Create an account
• Access a digital product
• Book a call or session
• Contact us by email
• Contact us through social media
• Leave a review or testimonial
• Complete a survey
• Join a membership, bundle, course, programme or content library
• Request customer support

We may also collect information automatically through cookies, analytics tools and similar website technologies.

We may receive information from trusted third-party platforms and service providers where this is necessary to operate our website, process your order, deliver a product, send emails, provide customer support, improve our website or comply with our legal obligations.

4. Why do we collect personal information?

We collect and use personal information for the following purposes:

• To provide and operate our website
• To process orders and payments
• To deliver digital products, downloads, templates, guides, image packs, planners, spreadsheets, prompt packs, memberships or services
• To send order confirmations, receipts and access links
• To create and manage customer accounts
• To provide customer support and technical assistance
• To respond to enquiries
• To book and manage calls, sessions or services
• To send service-related notices and important updates
• To provide free resources you have requested
• To send marketing emails where permitted by law
• To understand how visitors use our website
• To improve our website, products, services and customer experience
• To personalise your experience where appropriate
• To keep our website secure
• To prevent fraud, misuse or unauthorised access
• To manage refunds, disputes or chargebacks
• To keep business, tax and accounting records
• To comply with legal and regulatory obligations
• To protect our rights, property, business and users
• To ask for feedback, reviews or testimonials
• To develop new products, content and services

5. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the situation, we may rely on one or more of the following lawful bases:

Contract

We use your information where it is necessary to provide something you have requested or purchased from us. For example, we need your name, email address and order details to deliver a digital product, send access links, provide support or manage your account.

Consent

We may use your information where you have given us consent. For example, this may apply when you subscribe to receive certain marketing emails or agree to optional cookies.

You can withdraw your consent at any time by contacting us at hello@ckandjones.co.uk or by using the unsubscribe link in our marketing emails.

Legitimate interests

We may use your information where it is necessary for our legitimate business interests and your rights do not override those interests.

This may include:

• Running and improving our business
• Responding to enquiries
• Supporting customers
• Improving products and services
• Understanding website performance
• Preventing fraud
• Keeping records
• Protecting our website and business
• Sending relevant updates to existing customers, where permitted by law

Legal obligation

We may use your information where we need to comply with a legal obligation, such as tax, accounting, consumer protection, data protection or regulatory requirements.

6. How we store, use, share and disclose your information

Our website is hosted on the Wix.com platform. Wix provides us with the online platform that allows us to sell products and services, operate our website, manage customer interactions and deliver digital content.

Your information may be stored through Wix’s data storage, databases and general Wix applications. Wix stores data on secure servers.

We may also use other trusted third-party service providers to help us run our business. These may include providers for:

• Website hosting and website management
• Online checkout and ecommerce
• Payment processing
• Email marketing
• Customer support
• Digital-product delivery
• Cloud storage
• Analytics
• Security and fraud prevention
• Accounting and bookkeeping
• Legal, tax or professional advice
• Scheduling and booking tools
• Video hosting or webinar tools
• Social media and advertising platforms
• Automation and business-management tools

We only share personal information where necessary for the purposes explained in this Privacy Policy, where required by law, or where you have given consent.

We do not sell your personal information.

We may disclose personal information if required to do so by law, court order, regulator, tax authority or other lawful request.

7. Payments and checkout

When you make a purchase through our website, your payment may be processed by a third-party payment provider.

We may receive information such as your name, email address, billing details, order details, payment status, transaction reference and payment confirmation.

We do not usually receive or store your full card number.

Payment providers process your information according to their own privacy policies and security standards.

8. Digital products and downloads

When you buy or access a digital product from CK and Jones Ltd, we may use your personal information to:

• Process your order
• Confirm payment
• Send your receipt
• Deliver your access link or download
• Give access to a member area, file, template, video, image pack or resource
• Provide technical support
• Track whether access has been provided
• Manage refunds or support issues
• Keep business and accounting records

Digital products may include guides, templates, workbooks, spreadsheets, planners, prompt packs, image packs, training materials, content bundles, AI-related resources or other downloadable materials.

9. How we communicate with you

We may contact you for service-related, customer-support, legal, business or marketing purposes.

We may contact you to:

• Send order confirmations and receipts
• Send access links or download links
• Provide customer support
• Troubleshoot problems with your order, account or access
• Respond to enquiries
• Send product updates or important notices
• Manage bookings, calls or sessions
• Resolve disputes
• Collect payments or manage failed payments
• Ask for feedback, reviews or testimonials
• Send newsletters, offers, resources or marketing updates where permitted by law
• Enforce our Terms and Conditions
• Comply with legal obligations

For these purposes, we may contact you by email, website message, telephone, text message or post, depending on the information you have provided and the nature of the communication.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting hello@ckandjones.co.uk.

Even if you unsubscribe from marketing emails, we may still send service-related emails, such as receipts, access links, order updates, account notices, support replies and important legal updates.

10. Cookies and other tracking tools

Our website may use cookies and similar technologies.

Cookies are small files placed on your device when you visit a website. They help websites work properly, improve user experience, remember preferences, understand website usage and support marketing activity.

We may use:

Strictly necessary cookies

These help the website function and cannot usually be switched off. They may be used for security, checkout, account login, basket functionality, consent settings and basic site operation.

Analytics cookies

These help us understand how visitors use our website, which pages are visited, how people find us, and how we can improve the website.

Marketing cookies

These may be used to support advertising, retargeting, social media features or campaign tracking.

Preference cookies

These remember choices you make, such as language, location or cookie settings.

Third-party services, such as Wix apps, Google Analytics, Meta Pixel, email marketing tools, payment providers or other apps used through our website, may place cookies or use tracking technologies. These third parties may have their own privacy and cookie policies.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage cookies through our cookie banner, where available, and through your browser settings.

Please note that blocking some cookies may affect how the website works.

11. Email marketing

If you join our email list, download a free resource, buy from us, or otherwise ask to receive updates, we may send you emails about our products, services, resources, offers, events, content and business updates.

We will only send marketing emails where permitted by law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at hello@ckandjones.co.uk.

12. How can you withdraw your consent?

Where we rely on your consent to use your personal information, you can withdraw that consent at any time.

You can withdraw consent by:

• Clicking the unsubscribe link in our marketing emails
• Managing your cookie preferences through our cookie banner, where available
• Contacting us at hello@ckandjones.co.uk

Withdrawing consent will not affect the lawfulness of anything we did before consent was withdrawn.

13. Your data protection rights

Under UK data protection law, you may have the following rights:

• The right to be informed about how we use your personal information
• The right to access the personal information we hold about you
• The right to ask us to correct inaccurate or incomplete information
• The right to ask us to delete your personal information
• The right to ask us to restrict how we use your information
• The right to object to certain uses of your information
• The right to data portability, where applicable
• The right to withdraw consent, where we rely on consent
• Rights relating to automated decision-making, where applicable

These rights may not apply in every situation. We may need to keep certain information where we have a legal reason to do so, such as tax, accounting, fraud prevention or legal obligations.

To exercise your rights, please contact us at hello@ckandjones.co.uk.

We may need to confirm your identity before responding to your request.

14. How long we keep your personal information

We only keep your personal information for as long as reasonably necessary for the purpose it was collected, including to provide products or services, manage our relationship with you, meet legal obligations, resolve disputes and keep business records.

As a general guide:

• Customer order records may be kept for tax, accounting and legal purposes.
• Email marketing data may be kept until you unsubscribe or ask us to delete it, unless we need to keep limited information to record your unsubscribe preference.
• Customer support messages may be kept for as long as needed to manage support, complaints or disputes.
• Account information may be kept while your account is active and for a reasonable period afterwards.
• Website analytics data may be kept for reporting and improvement purposes.
• Legal, tax and accounting records may be kept for the period required by law.

When we no longer need your personal information, we will delete it, anonymise it or securely archive it where appropriate.

15. International transfers

Some of the platforms, tools and service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take reasonable steps to make sure appropriate safeguards are in place, where required by law.

This may include relying on adequacy regulations, standard contractual clauses, an international data transfer agreement, a UK addendum, or other lawful transfer safeguards.

16. How we protect your personal information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This may include using password protection, secure platforms, access controls, reputable service providers, secure payment processors and appropriate business procedures.

However, no website, email system or online platform can be guaranteed to be completely secure. You are responsible for keeping your account details, passwords and devices secure.

17. Sensitive personal information

We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose and you choose to provide it.

Sensitive personal information may include information about health, race or ethnicity, religious beliefs, political opinions, trade union membership, biometric data, sexual orientation or criminal offences.

Please do not send us sensitive personal information unless we specifically ask for it and explain why we need it.

18. Children’s privacy

Our website, products and services are intended for adults and business users.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact hello@ckandjones.co.uk so we can review and delete the information where appropriate.

19. Third-party websites and services

Our website may include links to third-party websites, platforms, apps, payment providers, social media pages, video platforms, booking tools or resources.

We are not responsible for the privacy practices, content, security or policies of third-party websites or services.

Please read the privacy policy of any third-party website, app or platform you use.

20. Social media

If you interact with us on social media, the relevant social media platform may collect and use your information according to its own privacy policy.

We may see information you make public or choose to send to us, such as your profile name, handle, comments, messages or interactions.

Please do not send sensitive personal information through social media messages.

21. AI tools and user-provided content

Some of our products or services may involve AI tools, prompts, templates, automation ideas or AI-related workflows.

If you choose to input personal information into a third-party AI tool, you are responsible for checking that tool’s privacy policy and settings.

Please avoid entering sensitive, confidential or unnecessary personal information into AI tools unless you understand how that information may be used.

22. Testimonials, reviews and feedback

If you provide a testimonial, review, comment, image, screenshot, case study, feedback or success story, we may ask for permission to use it on our website, sales pages, social media, emails, products or marketing materials.

We may edit testimonials for clarity, length or formatting, but we will not intentionally change the meaning.

If you want us to remove a testimonial or review that we control, please contact hello@ckandjones.co.uk.

23. Complaints

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.

Email: hello@ckandjones.co.uk

You also have the right to complain to the UK data protection regulator:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Website: www.ico.org.uk

24. Privacy policy updates

We reserve the right to update this Privacy Policy at any time.

Changes and clarifications will take effect when they are posted on this website.

If we make material changes to this Privacy Policy, we may notify you by updating the date at the top of this page, posting a notice on our website, or contacting you by email where appropriate.

Please review this Privacy Policy from time to time so you are aware of what information we collect, how we use it, and under what circumstances we share it.

25. Questions and contact information

If you would like to access, correct, amend or delete any personal information we hold about you, withdraw your consent, object to processing, ask a question, or make a complaint, please contact us:

CK and Jones Ltd
Email: hello@ckandjones.co.uk
Website: www.ckandjones.co.uk
Registered office: 5 Barn Close, Albourne, Hassocks, West Sussex, England, BN6 9DG