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Last updated: 30 May 2026

 

These Terms of Service set out the terms and conditions on which CK and JONES provides marketing, social media, content, visibility, AI-assisted marketing and related services to clients.

By purchasing, subscribing to, booking, approving, or using any CK and JONES service, you agree to be bound by these Terms of Service.

 

These Terms apply to all CK and JONES services unless separate written terms are agreed between CK and JONES and the Client.

 

1. Definitions

In these Terms:

“CK and JONES”, “we”, “us” or “our” means CK and JONES.

“Client”, “you” or “your” means the person, business, organisation or representative purchasing or using our Services.

“Services” means the marketing, social media, content creation, content scheduling, AI-assisted content, visibility audits, discovery assessments, email marketing, Google Business Profile support, strategy, reporting, consulting, and related services provided by CK and JONES.

“Package” means a paid service plan, subscription, one-off service, assessment, audit, or bespoke package offered by CK and JONES.

“Content” means any written copy, captions, designs, images, graphics, video concepts, social media posts, carousel posts, email copy, website copy, strategy documents, reports or other marketing materials created as part of the Services.

“Client Materials” means logos, brand colours, photos, videos, product information, business information, testimonials, login access, account permissions, images, files, brand guidelines or other materials supplied by the Client.

 

2. Services

CK and JONES provides practical marketing and content support for small businesses, solopreneurs, freelancers, wellness professionals, personal brands and other business clients.

The specific Services included in your Package will be those described on our website, proposal, order form, invoice, onboarding form, email confirmation, or other written agreement.

Depending on the Package selected, Services may include:

• social media content planning;

• branded social media posts;

• carousel posts;

• captions, hooks and calls to action;

• hashtag suggestions;

• short-form video ideas or support;

• AI-assisted content creation;

• Google Business Profile content;

• email marketing support;

• SEO or AI search visibility checks;

• monthly content strategy;

• content repurposing;

• simple reporting and recommendations;

• scheduling content to agreed platforms;

• advisory or consulting support.

Unless expressly included in your Package, the Services do not include paid advertising management, influencer management, photography, videography, community management, replying to comments, replying to direct messages, customer service, crisis communications, legal advice, financial advice, or guaranteed business results.

 

3. Our Obligations

We will provide the Services with reasonable skill and care and in accordance with the Package purchased by the Client.

We will make reasonable efforts to understand your business, brand, audience and objectives based on the information you provide to us.

We may use a combination of human creativity, templates, strategy frameworks, research, design tools, scheduling tools and AI-assisted workflows to provide the Services.

We may refuse, pause, cancel or withdraw Services where:

• the Client has not provided the information or access needed for us to deliver the Services;

• payment has not been made;

• the Client requests work that is unlawful, misleading, discriminatory, harmful, abusive, unethical, or outside our expertise;

• the Client behaves in a way that is abusive, threatening, unreasonable or inappropriate;

• continuing to provide the Services would create legal, reputational, regulatory or operational risk for CK and JONES.

 

4. Client Obligations

The Client agrees to:

• provide accurate, complete and timely information during onboarding;

• provide brand assets, logos, images, product or service information, website links, account permissions and other materials needed to deliver the Services;

• ensure that any Client Materials supplied to us are owned by the Client or that the Client has permission to use them;

• review and approve Content promptly;

• tell us about any legal, regulatory, brand, professional or industry-specific requirements that apply to the Client’s business;

• ensure that all claims, offers, prices, testimonials, results, before-and-after content, promotions and business information supplied to us are accurate and lawful;

• keep account login details, access permissions and passwords secure;

• treat CK and JONES team members, contractors and partners respectfully.

CK and JONES is not responsible for delays, errors, missed posting dates, inaccurate Content or reduced service delivery caused by incomplete, late, inaccurate or misleading information provided by the Client.

 

5. Onboarding and Access

After purchasing a Package, the Client may be asked to complete an onboarding form and provide business details, brand information, images, logos, preferred tone of voice, services, offers, audience information and social media details.

A CK and JONES representative may contact the Client by email to confirm details and request any additional information required to begin the Services.

Where content scheduling or account management support is included, the Client may need to provide access to the relevant platform, scheduling tool, Meta Business Suite, Google Business Profile, website platform, or other account.

The Client is responsible for ensuring that access is provided safely and only through approved methods. CK and JONES will not ask for unnecessary access and may recommend using platform permissions, business manager access, scheduling tools or secure alternatives where appropriate.

If the Client does not provide the required onboarding information or account permissions, CK and JONES may be unable to deliver the Services in full. In this situation, the Client will not be entitled to a refund for any unused part of the month.

 

6. Content Review and Approval

Where review is included in the Package, CK and JONES will provide Content for the Client to review before publishing or scheduling.

The Client is responsible for checking all Content carefully before approval, including spelling, grammar, factual accuracy, prices, dates, links, claims, legal wording, images, brand accuracy and suitability for the Client’s audience.

Once the Client approves Content, CK and JONES may schedule, publish or otherwise use that Content as agreed.

If the Client does not respond within a reasonable time, this may delay delivery. CK and JONES is not responsible for missed posting dates or campaign delays caused by late approval.

 

7. Revisions

The number of revisions included will depend on the Package purchased or the written agreement between CK and JONES and the Client.

A revision means a reasonable amendment to Content already created. It does not include a complete change of direction, a new brief, a new campaign, a new design style, a new service focus, or work caused by incomplete or inaccurate information provided at the start.

Additional revisions, urgent changes or work outside the agreed Package may be charged separately.

 

8. Monthly Service, Payments and Billing

Most CK and JONES Packages are provided on a one-month rolling basis unless otherwise stated in writing.

Payment is due in advance for each monthly service period. The monthly service period begins when the Client purchases the Package, pays the invoice, or when CK and JONES confirms the start date in writing.

The Client is paying for access to the agreed monthly service, planning time, creative time, support, preparation and delivery capacity for that month.

All prices are shown on our website, proposal, invoice or written confirmation. CK and JONES may update prices from time to time. Any price change for an existing monthly service will normally apply from the next billing period, unless otherwise agreed.

If payment is late, fails, is reversed, or is not received, CK and JONES may pause or cancel the Services until payment is made.

 

9. Cancellation

Our standard monthly Packages are flexible and can be cancelled at any time before the next monthly billing period.

If the Client cancels during a paid monthly service period, the cancellation will take effect at the end of that monthly service period. The Client may continue to use the Service for the remainder of the month already paid for, subject to these Terms.

The Client will not be charged for the following month after cancellation, provided cancellation is received before the next payment is due or before the next billing period begins.

To cancel, the Client should contact CK and JONES using the cancellation method provided on our website, account area, invoice, email confirmation or other written communication.

Cancellation does not remove the Client’s obligation to pay any outstanding invoices or charges already due.

 

10. Refunds

CK and JONES does not offer a 14-day money-back guarantee for monthly service Packages.

Once a monthly service period has started, payments for that month are non-refundable. This applies even if the Client chooses not to use the full month, does not provide the information required, delays approval, changes their mind, or cancels part-way through the month.

The Client is entitled to use the agreed Services for the remainder of the paid monthly service period, subject to these Terms.

Refunds may only be offered at CK and JONES’ discretion or where required by applicable law.

Digital products are non-refundable once purchased, downloaded, accessed or delivered. Because digital products are provided immediately or electronically, CK and JONES does not offer refunds for digital product purchases unless required by applicable law.

Where a one-off service, bespoke project, audit, assessment, strategy session or consultation is purchased, the refund terms may differ and will be stated separately where applicable.

 

11. Results and No Guarantees

CK and JONES aims to help clients improve their content, visibility, consistency, brand messaging and marketing activity.

However, marketing performance depends on many factors outside our control, including audience behaviour, platform algorithms, market conditions, the Client’s offer, pricing, reputation, sales process, website, customer service, competition and advertising spend.

We do not guarantee:

• specific sales;

• specific revenue;

• specific follower growth;

• specific engagement levels;

• specific search rankings;

• viral content;

• media coverage;

• leads or enquiries;

• acceptance by any platform;

• uninterrupted access to any third-party platform.

Any examples, case studies, testimonials or indicative outcomes are provided for illustration only and do not guarantee that the Client will achieve the same or similar results.

 

12. Third-Party Platforms and Tools

The Services may involve third-party platforms or tools such as social media platforms, Meta Business Suite, Instagram, Facebook, LinkedIn, TikTok, Google, Canva, scheduling tools, analytics tools, email platforms, website platforms, AI tools and other software.

CK and JONES is not responsible for:

• changes to third-party platform rules, algorithms, features, pricing or access;

• platform outages or technical issues;

• account restrictions, suspensions, shadow bans, reduced reach or content removal;

• rejected posts, ads or content;

• loss of data or access caused by third-party platforms;

• the Client’s breach of a platform’s terms or policies.

The Client remains responsible for complying with the terms, policies and rules of any third-party platform used in connection with the Services.

 

13. AI-Assisted Services

CK and JONES may use AI-assisted tools to support research, planning, drafting, content ideas, captions, structure, editing, analysis or creative development.

 

AI-assisted outputs are reviewed and adapted where appropriate, but the Client remains responsible for reviewing and approving final Content before publication.

The Client should not provide confidential, sensitive, personal, regulated or legally restricted information for use in AI-assisted workflows unless CK and JONES has agreed an appropriate process in writing.

AI tools may occasionally produce inaccurate, incomplete or unsuitable outputs. For this reason, all Client approvals are important and the Client must check factual accuracy, legal compliance and suitability before Content is used.

 

14. Intellectual Property

The Client retains ownership of Client Materials supplied to CK and JONES.

Subject to full payment of all fees due, the Client may use the final approved Content created for the Client as part of the Services for their own business marketing purposes.

CK and JONES retains ownership of its processes, templates, systems, know-how, strategy frameworks, working files, draft concepts, unused ideas, internal documents, training materials, prompts, methods and pre-existing intellectual property.

Unless agreed in writing, CK and JONES is not required to provide editable source files, internal working documents, templates, prompts, design files or draft materials.

The Client must not resell, redistribute, copy, licence, reproduce or adapt CK and JONES templates, processes, training materials, strategy frameworks or other proprietary materials for use by third parties without written permission.

 

15. Client Materials and Rights

The Client confirms that they have the right to provide and use all Client Materials supplied to CK and JONES.

The Client grants CK and JONES permission to use Client Materials for the purpose of providing the Services.

The Client is responsible for ensuring that photos, videos, testimonials, logos, music, fonts, graphics, customer images and other materials supplied to us do not infringe any third-party rights.

The Client is also responsible for obtaining any required consent from individuals appearing in images, videos, testimonials or case studies.

 

16. Portfolio Use and Publicity

Unless the Client tells us otherwise in writing, CK and JONES may refer to the Client as a client and may display examples of completed public-facing Content in our portfolio, website, social media, presentations or marketing materials.

We will not intentionally disclose confidential information in our portfolio materials.

The Client may request that CK and JONES does not use their name, logo or Content for portfolio purposes. Such requests should be made in writing.

 

17. Confidentiality

Both parties agree to keep confidential information confidential and to use it only for the purpose of delivering or receiving the Services.

Confidential information does not include information that is already public, independently developed, lawfully received from another source, or required to be disclosed by law.

 

18. Data Protection and Privacy

CK and JONES will handle personal data in accordance with applicable data protection laws and our Privacy Policy.

The Client is responsible for ensuring that any personal data supplied to CK and JONES has been collected and shared lawfully.

Where email marketing, lead forms, assessments, mailing lists or customer data are involved, the Client is responsible for ensuring they have the necessary consent or lawful basis to contact those individuals.

CK and JONES is not responsible for any claim, complaint, fine or loss caused by the Client providing personal data unlawfully or instructing us to use data in a way that breaches applicable laws.

 

19. Acceptable Use

The Client must not use the Services to create, promote or distribute content that is:

• unlawful, fraudulent or misleading;

• discriminatory, abusive, hateful or harassing;

• sexually explicit or exploitative;

• defamatory or malicious;

• infringing of third-party rights;

• designed to deceive, impersonate or manipulate;

• in breach of advertising, consumer protection, data protection or platform rules;

• otherwise harmful to CK and JONES, third parties or the public.

CK and JONES may refuse to create, publish or support Content that we reasonably believe breaches this section.

 

20. Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

To the fullest extent permitted by law, CK and JONES will not be liable for:

• loss of profits, sales, revenue, business, goodwill or opportunity;

• loss of data, account access, rankings, followers, engagement or reach;

• indirect, special or consequential loss;

• losses caused by third-party platforms, tools or providers;

• losses caused by Client delay, inaccurate information, missed approvals or failure to provide access;

• claims arising from Client Materials or Client-approved Content.

CK and JONES’ total liability to the Client in connection with the Services will be limited to the amount paid by the Client to CK and JONES for the relevant monthly service period or project giving rise to the claim.

 

21. Force Majeure

CK and JONES will not be responsible for delay or failure to provide Services caused by events outside our reasonable control, including illness, emergencies, technical failures, cyber incidents, platform outages, internet disruption, strikes, extreme weather, changes in law, supplier failures or other events beyond our reasonable control.

 

22. Changes to These Terms

CK and JONES may update these Terms from time to time.

The latest version will be made available on our website or provided on request. Continued use of the Services after updated Terms are published or provided will mean that the Client accepts the updated Terms.

 

23. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over any dispute arising in connection with these Terms or the Services.

24. Contact

For questions about these Terms, cancellations, account queries or service issues, please contact CK and JONES at:

Email: hello@ckandjones.co.uk

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Website: ckandjones.co.uk

Business name: CK and JONES

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